Question 1

Setting up your display

Accepted Answer

Adjust the stands

Open the folding stands, place display on a flat surface and adjust to desired viewing angle. If the display is placed on a smooth surface, slide the included rubber feet onto the bottom of the stand legs for additional grip.

Verify compatibility / Cable connection

Check the USB-C ports on your Mac or PC to see if they are Thunderbolt or DP-Alt mode compatible. If they are, a single cable can be used for video signal, touch, and power. If not, then an HDMI cable must be used for video signal and the middle port, (USB-C) can be used for power and touch.

Power on your display

Press the power button on the  rear, top, right of the display to turn on. The display will automatically detect the input signal source.

Adjust the display resolution and arrangement in your operating system

See "How do I adjust the resolution?" and "How do I change the display arrangement?" in the Windows or MacOS section.

Question 2

Cleaning the display.

Accepted Answer

To clean the display

Make sure the display is turned off and the display is unplugged from the computer and/ or any power source.

Never spray or pour any liquid directly onto the screen or housing. Doing so could damage the display.

For hard-to-remove smudges, you can moisten the cloth with water and wipe off excess moisture immediately after with a dry cloth.

Use only a clean and soft microfiber cloth.

Frequent or excessive screen cleaning may damage the screen. Never use solvents, household cleaners or abrasive materials to clean or maintain the display.

Question 3

Safety and handling

Accepted Answer

SAFETY AND HANDLING

Handle with care. The display contains sensitive electronic components, and can be damaged impair functionality, or cause injury if dropped, burned, punctured, crushed, disassembled, or if exposed to excessive heat or liquid or to environments having high concentrations of industrial chemicals, including near evaporating liquified gasses. If display gets uncomfortably hot, emits smoke or burning odor, unplug and discontinue use immediately. Don’t use damaged display.

Connection the display to a computer

Only connect the display with the supplied cable to the computer with a power regulated USB-C port or use in conjunction with a certified HDMI cable. Use only “PD” supplied power or 5v max power adapter when necessary to power the device. Only power with an adapter that is compliant with applicable country regulations and international and regional safety standards. Other adapters may not meet applicable safety standards, and powering with such adapters could pose a risk of death or injury. Using damaged cables or adapters, or powering when moisture is present, can cause fire, electric shock, injury, or damage to the display or other property.

Prolonged heat exposure

Avoid prolonged exposure to high heat environments. Any elevated exposure to temperatures considered “uncomfortable or intolerable” to humans may result in the display overheating, damaging sensitive electronic components, LCD de-lamination, or fire, resulting in damage, injury or death.

Medical device interference

This display contains components that emit electromagnetic fields. These electromagneticfields may interfere with pacemakers, defibrillators, or other medical devices. Maintain a safe distance of separation between your medical device and the display. Consult your physician and medical device manufacturer for information specific to your medical device. Stop using the display if you suspect it is interfering with your pacemaker, defibrillator, or any other medical device.

Electrostatic shock

When using the display in areas where the air is very dry, it is easy to build up static electricity and possible for electrostatic discharge to damage the display. To minimize the risk of electrostatic discharge, avoid using the display in extremely dry environments, or touch a grounded unpainted metal object before connecting the display to a computer.

Disclaimer

Sec|Dec will not be liable for damage resulting from use of any ammonia or alcohol-based 
cleaners, exposure to moisture, excessive heat, defective USB (A/B/C) cables, 
HDMI cables or unregulated power supply sources.

Question 4

Shipping & return  policy

Accepted Answer

FREE SHIPPING

Sec | Dec provides FREE standard shipping on all orders delivering within the continental US.

SHIPPING DESTINATIONS & SPEEDS

Sec|Dec ships anywhere in the world except where excluded by those set forth in the international shipping section. At check out, you will typically see multiple shipping options so you can pick the option that works best for you.  Expedited shipping may not available for shipments outside the continental United States depending on country; please allow additional time for your order to arrive to those locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). All delivery dates are subject to order cut-off times or carrier delays. Upon shipment, all responsibility for the package, including the risk of loss or theft, is transferred to the customer. We recommend that you track your order closely and take measures to ensure secure delivery. We will assist in working with the shipping carrier in tracking or filing a claim in the event of a lost or stolen package. Shipping insurance is limited to carrier service limits and additional insurance or upgraded shipping service can be purchased by contacting us through our contact page.

INTERNATIONAL SHIPPING

Shipping is limited to countries / territories not restricted by the US government or where shipping reliability is uncertain or un-insurable.

Purchaser will be responsible for all  taxes, import duties, customs clearance fees or any additional fee assessed by the destination county or imposing regulatory authority.

FREE 14 DAY RETURNS

Return shipping from anywhere in the United States is free. If you are not 100% satisfied with your purchase, you can return your eligible item(s) for a full refund within 14 days of purchase. Returns must be in the condition you received them, in the original packaging and with all included accessories.

If your display  screen was damaged or cracked during transport,  please notify us within 5 days of delivery confirmation for return / exchange information.  Physically damaged display screens will not be accepted for return after this period. All warranties on workmanship, components and function still apply.

Please note that it typically takes about 5-10 business days for domestic return / 10-15 business days for international returns  to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the refund credit to post to your bank or credit card account.

Terms and conditions apply only to purchases made through www.sec-dec.com.

Question 5

Regulatory Compliance

Accepted Answer

FCC Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
  	•    Reorient or relocate the receiving antenna.
	•    Increase the separation between the equipment and receiver.
	•    Connect the equipment to an outlet on a circuit different from that to which  		
	      the receiver is connected.
	•    Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this product not authorized by Sec|Dec could void the electromagnetic compatibility (EMC) and wireless compliance and negate your authority to operate the product.

This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices. This product was tested for EMC compliance under conditions that included the use of Sec|Dec devices.

ISED Canada

This device complies with ISED Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’ISDE Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
CAN ICES-3 (B)/NMB-3(B)

EU / UK Compliance

Sec|Dec hereby declares that this wireless device is in compliance with Directive 2014/53/ EU and Radio Equipment Regulation 2017. A copy of the Declaration of Conformity is available via submitting a request through the contact page at www.sec-dec.com.

Question 6

Environmental | ROHS | Recycling

Accepted Answer

Conducting business responsibly is at the foundation of Sec|Dec's approach to environmental sustainability in manufacturing and supplier sourcing. All of our suppliers are vetted for environmental impact and human rights conditions in their own operations, and in their supply chains.

ROHS Certification Information

This display and all of its components and manufacturing materials have been tested and certified to be free of :

Lead (Pb)
Mercury (Hg)
Cadmium (Cd)
Hexavalent chromium (Cr6+)
Polybrominated biphenyls (PBB)
Polybrominated diphenyl ether (PBDE)
Bis(2-ethylhexyl) phthalate (DEHP)
Butyl benzyl phthalate (BBP)

Disposal and Recycling Information

This symbol means that according to local laws and regulations your product shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.

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LET'S GET STARTED

Setting up your display

Cleaning the display.

Safety and handling

Shipping & return policy

Regulatory Compliance

Environmental | ROHS | Recycling

GETSUPPORT

LET'S GET STARTED

Setting up your display

Cleaning the display.

Safety and handling

Shipping & return policy

Regulatory Compliance

Environmental | ROHS | Recycling

GET
SUPPORT